In the meantime, you can try the following steps that have worked well for others. We're working on improving the memory pressure issues in future updates. The game may be crashing due to memory pressure on your device. The game is crashing! I have an old device and it’s slow! Sending a new message will help us keep track of the different bugs. Likewise, please do not reply to our emails with different new bugs you’ve found for the same reason. Send individual messages for each problem to make it easier for us to improve the game you love. Please do not send a message with multiple bugs as it makes it difficult for us to track the issue. You can report a problem or make a suggestion from in-game in the credits screen or main menu using the Feedback button, which will send us an email with some technical details automatically filled in. Screenshots showing what happened and the state of the game The platform & version of the game you’re playing Steps to reproduce the error. If we can’t reproduce the error here, we can’t fix it! What does that mean? Any good bug report should include the following: If the bug you’ve uncovered is not listed among the known issues or FAQ you should definitely report it, following good bug reporting etiquette. Oh no! Before doing anything else, please check the Known Issues board on Trello to make sure that we’re not already aware of the issue. If you ask us about a specific feature, we will likely respond with the same list of things to follow. If you are curious to know about upcoming features, we recommend following us on your favorite social media like Facebook or Twitter, or watching our Live Streams on or YouTube. We are proud to make quality products, we charge a fair price and every single sale counts. We are a small team, and while we’re thrilled with how well our games are currently selling, they are not AAA titles with millions in marketing and development budgets. We have not been made aware of the financial model that Star Realms is using, and if they can be profitable with such a model, that’s awesome for them!Īt Handelabra Games, we cannot afford to give our products away for free and we don’t believe that we should. In order to support a “pay once, play anywhere” model, additional significant investment in server infrastructure and code is required. Porting a game to more platforms costs a significant amount of money, development time, and dedicated testing & support staff - each one really is a separate product. Just imagine walking into GameStop with your Xbox One copy of Call of Duty and asking for the PS4 version for free. Almost every for-pay video game in history and at present works the way our games work. However, these games are the exception in video games, rather than the rule. We understand that there are a couple of games out there that that let you pay once and play anywhere. Only iOS to iOS or Android to Android, etc. Sharing purchases does not work across different platforms, such as trying to download the same purchase on an iPhone and an Android phone. This is not the case for Android, however. The same goes for Android devices (phone or tablet) and for Steam (desktop or laptop).Īs of December 2020, Apple nows supports Family Sharing with In App Purchases through iOS devices. If you have purchased a game for your iOS device (iPhone, iPad, or iPod touch), you are able to download the game at no additional cost on another iOS device so long as the new device is logged in to the same account where the original purchase was made. Can I download the game on another device or system of the same kind once I’ve purchased it? A purchase for iOS allows you to play on any iPad, iPhone or iPod Touch linked to your Apple account. For instance, a purchase on Steam allows you to play on Windows, Mac, and SteamOS/Linux computers signed in with your Steam account. It would be best to decide where you want to play and plan your purchase accordingly. I bought one of your games for Steam (or iOS, or Android) Do I get it for iOS (or Steam or Android)?Ī purchase of one of our games is good on the store where you made your purchase and does not transfer to other stores.
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